Refund Policy

Last updated: 18 May 2026

This page describes the refund policy for Snake Measurer Premium subscriptions and one-time purchases. The policy that applies depends on where you purchased: Apple App Store, Google Play Store, or our website (processed by Paddle).

Subscriptions

Snake Measurer Premium is sold as a digital subscription. Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.

Free trial

New yearly subscribers receive a 14-day free trial. You are not charged during the trial. Cancel before the trial ends to avoid being charged. If you do not cancel, the subscription converts to a paid plan at the listed price.

How to cancel

iOS (App Store): Settings → [your name] → Subscriptions → Snake Measurer Premium → Cancel Subscription
Android (Google Play): Google Play Store → Profile → Payments & subscriptions → Subscriptions → Snake Measurer Premium → Cancel Subscription
Web (Paddle): Use the cancellation link in your purchase confirmation email from Paddle, or contact support@snakemeasurer.com

Cancelling a subscription stops future renewals. You retain access to premium features until the end of the current billing period.

Refunds — by purchase channel

App Store (iOS) purchases

Refunds for purchases made through the Apple App Store are governed by Apple's refund policy and must be requested directly from Apple. We cannot issue refunds for App Store purchases.

Request a refund from Apple at reportaproblem.apple.com or via Settings → [your name] → Subscriptions on your device.

Google Play (Android) purchases

Refunds for purchases made through Google Play are governed by Google's refund policy and must be requested directly from Google. We cannot issue refunds for Google Play purchases.

Request a refund at play.google.com/store/account/subscriptions or through the Google Play Store app.

Web purchases (Paddle)

Paddle acts as the Merchant of Record for web purchases. Refund eligibility:

Within 14 days of purchase and you have not actively used premium features: full refund available on request.
After 14 days or after substantial use of premium features: refunds are at our discretion and reviewed case by case.

To request a refund for a web purchase, email support@snakemeasurer.com with your Paddle order ID (found in your purchase confirmation email).

EU customers: Under EU consumer protection law, you have a 14-day right of withdrawal for digital purchases. By starting to use premium features (e.g. saving measurements beyond the free limit, using AI auto-detect, viewing analytics), you waive this right, as permitted by the EU directive for digital content services. Before you use those features, you may withdraw and receive a full refund within 14 days.

Lifetime purchases

Lifetime (one-time) purchases follow the same channel-specific rules:

App Store / Google Play: refund through Apple or Google directly.
Paddle: refund available within 14 days if premium features have not been actively used.

Exceptional circumstances

If you believe you are entitled to a refund outside the standard policy — for example, accidental purchase, unauthorized charge, prolonged service downtime, or duplicate billing — contact us at support@snakemeasurer.com. We review such requests case by case and aim to respond within 3 business days.

Account access after refund

When a refund is issued, premium entitlements are revoked according to the policy of the purchase channel:

App Store / Google Play refunds: Premium access is removed immediately or at the end of the billing period (depending on Apple/Google policy).
Paddle refunds: Premium access is removed within 24 hours of the refund being processed.

Your account, measurement history, and other non-premium data remain intact — only premium features become unavailable.

Contact

For refund requests or questions:

Email: support@snakemeasurer.com

Please include in your message: your name, the date of purchase, the platform (App Store / Google Play / Web), and the reason for the refund request. For web purchases, include your Paddle order ID.